Group Claims

Filing a travel protection claim shouldn’t be complicated.  Follow these steps for an easy-to-navigate process. 

Step 1: Review Your Plan Information

Before filing a claim, please review your plan’s coverages.

Plan documents for all states can be found here:
https://travmark.com/poboplaninfo/

Step 2: Get Your Policy Number

Because this coverage is issued under a “Purchase on Behalf of” (POBO) group policy, policy numbers are not automatically issued and group claims cannot be started online.

Before submitting a claim, the tour operator or travel advisor must contact Travmark to obtain the policy number.

Please contact Travmark:

Call: (877) 500-1556
Email: info@travmark.com

Travmark will verify the group information and provide the policy number needed to submit the claim.

Step 3: Report Your Claim

Once you have received the policy number from Travmark, you may report the claim to Co-ordinated Benefit Plans (CBP), the claims administrator.

Claims may be submitted by phone, email, fax, or mail.

Phone: (866) 695-7183
Direct dial: (727) 285-8219

Email
TravMarkClaims@cbpinsure.com

Fax
1-800-560-6340

Mail
Co-ordinated Benefit Plans, LLC
On behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

Hours of Operation
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. – 5:00 p.m. (ET)
Thursday: 9:30 a.m. – 5:00 p.m. (ET)

 

FAQs
 

1. Can a tour operator file a claim for the entire group?

Yes. If the policy allows a group representative, the tour operator may submit a consolidated claim for the group.

The operator must provide written authorization from each traveler or group leader (Assignment of Benefits – AOB forms) and group roster and booking documentation.

2. What documentation is required?

Typically required documentation includes an official delay statement from the carrier. If the airline does not issue a delay statement, weather reports may be used.

Additional documentation may include original and updated itineraries, receipts and proof of payment for covered expenses, and the group manifest and trip invoice.

3. What qualifies as a covered travel delay?

Covered reasons typically include a common carrier delay (which must be documented by the carrier), severe weather or natural disasters, and strikes.

Situations that are not covered include insufficient time to reach the airport, known delays before purchasing the plan, or fear of travel.

Please review the plan documents for full coverage details.

4. What is the travel delay maximum covered amount?

Coverage is typically up to $250 per day per covered traveler, to a maximum of $1,000 per traveler.

5. What expenses are reimbursable?

Reasonable additional expenses may be reimbursed. These can include meals, taxi fares, essential telephone calls, local transportation, and lodging.

Expenses must result from a covered delay and cannot be expenses already provided by the airline or another party free of charge.

6. How long must the common carrier delay be to qualify?

A common carrier delay must be at least 6 hours to qualify.

For groups, one qualifying delay in the main transportation segment generally applies to all travelers.

7. Who gets reimbursed and how?

Travelers usually submit their own receipts unless the tour operator paid centrally and provides proof of payment.

The tour operator may be reimbursed directly if expenses were paid by them and Assignment of Benefits (AOB) authorization is submitted.

Insurers only reimburse costs that are not already covered by the airline, such as additional meals beyond airline vouchers.

 

Additional Note

If another United States Fire Insurance Company plan also applies, the POBO plan pays first, and the voluntary plan may apply if the maximum benefit amounts in the POBO plan are exhausted.