Claims
Filing a travel protection claim shouldn’t be complicated. Follow these steps for an easy-to-navigate process.
Step 1: Review Your Plan Information
Before filing a claim, review what your plan covers.
View your plan information online:
https://travmark.com/poboplaninfo/
Step 2: Get Your Policy Number
This coverage is issued under a "Purchase on Behalf Of" (POBO)/group policy, so individual travelers do not automatically receive a policy number.
You must obtain your policy number before filing a claim. Claims cannot be submitted or assisted without it.
Please contact Travmark to get your policy number:
Call: (877) 500-1556
Email: info@travmark.com
Travmark will verify your information and provide your policy number.
Step 3: Report a Claim
Once you have your policy number, submit your claim using one of the options below.
Report a claim online:
https://travmark.com/claims/
Policy number required
Report a claim by phone or mail:
Phone: (866) 695-7183
Direct dial: (727) 285-8219
Email
TravMarkClaims@cbpinsure.com
Fax
1-800-560-6340
Mail
Co-ordinated Benefit Plans, LLC
On behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623
Hours of Operation
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. – 5:00 p.m. (ET)
Thursday: 9:30 a.m. – 5:00 p.m. (ET)