Claims

Filing a travel protection claim shouldn’t be complicated.  Follow these steps for an easy-to-navigate process. 

Step 1: Review Your Plan Information

Before filing a claim, review what your plan covers.

View your plan information online:
https://travmark.com/poboplaninfo/

Step 2: Get Your Policy Number

This coverage is issued under a "Purchase on Behalf Of" (POBO)/group policy, so individual travelers do not automatically receive a policy number.

You must obtain your policy number before filing a claim. Claims cannot be submitted or assisted without it.

Please contact Travmark to get your policy number:
Call: (877) 500-1556
Email: info@travmark.com

Travmark will verify your information and provide your policy number.

Step 3: Report a Claim

Once you have your policy number, submit your claim using one of the options below.

Report a claim online:
https://travmark.com/claims/
Policy number required

Report a claim by phone or mail:

Phone: (866) 695-7183
Direct dial: (727) 285-8219

Email
TravMarkClaims@cbpinsure.com

Fax
1-800-560-6340

Mail
Co-ordinated Benefit Plans, LLC
On behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

Hours of Operation
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. – 5:00 p.m. (ET)
Thursday: 9:30 a.m. – 5:00 p.m. (ET)