Claims
Filing a travel protection claim shouldn’t be complicated. Follow these steps for an easy-to-navigate process.
Step 1: Review Your Plan Information
Before filing a claim, it's a good idea to review what your plan covers.
View your plan information online:
https://travmark.com/poboplaninfo/
Step 2: Get Your Policy Number
This coverage is issued under a "Purchase on Behalf Of" (POBO)/group policy, so individual travelers do not automatically receive a policy number.
You must obtain your policy number before filing a claim. Claims cannot be submitted or assisted without it.
Please contact Travmark to get your policy number:
Call: (877) 500-1556
Email: info@travmark.com
Travmark will verify your information and provide your policy number.
Step 3: Report a Claim
Once you have your policy number, report your claim using one of the options below.
Report a claim online:
https://cbpconnect.com/NewClaimReportForm.aspx
Policy number required
Report a claim by phone or mail:
Phone: (866) 695-7183
Direct dial: (727) 285-8219
Email
TravMarkClaims@cbpinsure.com
Fax
1-800-560-6340
Mail
Co-ordinated Benefit Plans, LLC
On behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623
Hours of Operation
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. – 5:00 p.m. (ET)
Thursday: 9:30 a.m. – 5:00 p.m. (ET)
Important Disclosures
Benefits are subject to confirmation of plan purchase, receipt of required written claim documentation, and the plan provisions.
Email or fax is not effective to bind, change coverage, or report a claim unless you receive an affirmative response confirming that your request has been processed.