Trip Protection: Voluntary Coverage

Filing a travel protection claim shouldn’t be complicated. Follow these steps for an easy-to-navigate process.

Step 1: Review Your Plan Information

Before filing a claim, it's a good idea to review what your plan covers.

View your plan information online:
https://travmark.com/gcv ol u n tary /

Step 2: Get Your Policy Number

Your policy number is located on your Confirmation of Coverage emailed at the time of purchase. It can also be found on your Travel Protection Claim Instruction letter.

Your policy number will begin with TRAGC.

Both documents contain the information needed to file your claim, including:

Deposit Date
Travel Protection Plan Purchase Date
Scheduled Departure Date
Scheduled Return Date

Step 3: Report a Claim

Once you have your policy number, you may report your claim to Co-ordinated Benefit Plans (CBP), the claims administrator.

Report a claim online:
https://cbpconnect.com/NewClaimReportForm.aspx
Policy number required

Mail
Co-ordinated Benefit Plans, LLC
On behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

Phone:
(866) 695-7183
Direct dial: (727) 285-8219

Email
TravMarkClaims@cbpinsure.com

Fax
1-800-560-6340

Hours of Operation
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. – 5:00 p.m. (ET)
Thursday: 9:30 a.m. – 5:00 p.m. (ET)

Claim Forms

Trip Interruption (PDF)

Travel Medical Expense (PDF)

Baggage and Personal Effects (PDF)

Trip Delay (PDF)

Attending Physician Statement (PDF)

Trip Cancellation (PDF)

Emergency Travel Assistance

In the event of an emergency while on your trip, please contact our 24/7 Travel Assistance Program, provided by On Call International.

CALL TOLL FREE:

888-699-0413 (within the United States and Canada)

OR CALL COLLECT:

978-651-1218 (from all other locations)

Important Disclosures

Benefits are subject to confirmation of plan purchase, receipt of required written claim documentation, and the plan provisions.

Email or fax is not effective to bind, change coverage, or report a claim unless you receive an affirmative response confirming that your request has been processed.