POBO Trip Protection

Filing a travel protection claim shouldn’t be complicated. Follow these steps for an easy-to-navigate process.

Step 1: Review Your Plan Information

Before filing a claim, it's a good idea to review what your plan covers.

View your plan information online:
https://travmark.com/poboplaninfo/

Step 2: Get Your Policy Number

This coverage is issued under a "Purchase on Behalf Of" (POBO) group plan. To obtain your assigned policy number, you must contact TravMark.

Claims cannot be submitted without a policy number, so you must obtain your policy number before filing a claim.

Please contact TravMark to request your policy number:

Call: (877) 500-1556

Email: info@travmark.com

TravMark will verify your information and provide your policy number.

Step 3: Report a Claim

Once you have received the policy number from Travmark, you may report the claim to Co-Ordinated Benefit Plans (CBP), the claims administrator.

Report a claim online:

https://cbpconnect.com/NewClaimReportForm.aspx
Policy number required

Mail:
Co-ordinated Benefit Plans, LLC
On behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

Phone:
(866) 695-7183
Direct dial: (727) 285-8219

Email
TravMarkClaims@cbpinsure.com

Fax
1-800-560-6340

Hours of Operation
Monday, Tuesday, Wednesday, Friday: 8:30 a.m. – 5:00 p.m. (ET)
Thursday: 9:30 a.m. – 5:00 p.m. (ET)

Claim Forms

Trip Interruption (PDF)

Accident and Sickness Medical Expense (PDF)

Baggage and Personal Effects (PDF)

Trip Delay (PDF)

Attending Physician Statement (PDF)

Additional Note

If another United States Fire Insurance Company plan also applies, the POBO plan pays first, and the voluntary plan may apply if the maximum benefit amounts in the POBO plan are exhausted.

Important Disclosures

Benefits are subject to confirmation of plan purchase, receipt of required written claim documentation, and the plan provisions. Email or fax is not effective to bind, change coverage, or report a claim unless you receive an affirmative response confirming that your request has been processed.

*Register platform fee includes payment processing fees and can be passed along to the passenger or paid by the tour operator.
**Limited offer applies to the first 50 transactions processed via GroupCollect Works regardless of transaction size or date.

groupcollect.com/pobo 20260709-5642903