Group Collect was designed as a tool which Tour Operators, Trip Leaders, and Passengers use. Click the links below to learn how they each experience GroupCollect's tool set differently.
Goal: To flood our social media pages with positive reviews to bury those unfair negative reviews as a result of the COVID-19 outbreak.
If your contact agrees to a review, let them strike while the iron is hot! If you feel that scheduled posts would help as well, make a content calendar and shared doc for your reviewers to see, or send them an calendar invite reminding them of their time to post.
Thank you for supporting us during the world’s current health crisis. We hope you and your family are doing well at this time.
In turn, I am asking for your help. (Your Company Name) has been knuckling down and going to bat for as many refunds and credits as possible on canceled trips for our travelers.
That being said, we could use some kind words about your travel experience on our social media outlets. (link to review page)
This helps us to continue providing great customer experiences, and helps potential customers decide to travel with usin the future. Not to mention, team morale is definitely lifted when we hear from the customers we love so much.
Thanks so much!
Hi there xxxx,
Thanks so much for your continued support of me and (your company name) at this otherwise crazy time. I wanted to see if I could ask for a favor.
Can you help me?
I already think you have great taste (wink wink) and was wondering if you could drop a review on our social media page (link to review page). Although we understand it's a super stressful time for everyone, your review will contribute to the growth of our organization.
We appreciate you!
We have truly enjoyed working with you on planning the best possible trips for our groups.
Would you be willing to share your experience with our company on our social media outlets (link to review page)?
We know you're busy, so this will only take three minutes. Feedback from our industry partners helps both of us attract customers for our continued success.
Thanks so much!
Thank you so much for your patience regarding your refund. We have truly enjoyed working with you and hope that we can work with you again in the future.
Can I ask you to provide a review of our service on our page? I'll be honest, the last month has been hard, and we could use some positivity in our lives!
Head to (link to review page). It'll only take about three minutes of your time.
Hello again xxxx,
I hope you are doing well, especially during this moment in time that we're all experiencing. I wanted to see if you were willing to give me 3 minutes of your time today.
If you can, would you please head to our social media page (link to review page) and drop us a nice review? Our team could use seeing some extra love, and it would help keep our ratings up as we are processing refunds.
Thanks a ton! We appreciate you and hope to travel with you again soon!
We sincerely hope that you are doing well, and are mitigating the number of refunds you're sending to passengers and groups. We've noticed that our review traffic on our social media outlets (link to review page) has taken a downturn while we negotiate and wait for vendors to process refunds.
I'm hoping we can help each other with a kind review on each other's pages. Would you be interested?
We are stronger together! Thanks so much.
Did we miss any tips? Do you have suggestions? Email Camille!